Data Deletion

This page explains how to delete the data Conductor, operated by Rexworks LLC, holds about an account you connected, such as a Facebook Page or an Instagram professional account. There are three ways, and you can use whichever suits you.

What we store

From a connected account, Conductor stores the access tokens (encrypted), the account or Page identifier and name, the permissions you granted, records of the content Conductor published for you, and readings of how that content performed. The Privacy Policy has the full detail.

Option 1: Disconnect in Conductor

1. Sign in to Conductor and open the workspace the account is connected to.
2. Choose Integrations in the sidebar, under Automation.
3. Open the Meta connector, and select Disconnect on the connection.

Disconnecting deletes the stored access tokens straight away, and Conductor stops publishing and reading through that account. Records of posts it already published, and their performance readings, stay with those Posts in your workspace until you delete the Posts or use Option 3. If a Post is still scheduled to go out through the account, Conductor asks you to unschedule it first. Workspace administrators and creators can disconnect an account.

Option 2: Remove Conductor on the platform

• Facebook: Settings & privacy, then Settings, then Business integrations. Select Conductor and choose Remove.
• Instagram: Settings, then Website permissions, then Apps and websites. Select Conductor and remove it.

This stops Conductor’s access immediately, because the token no longer works. Conductor is not notified, so the data it already stored stays until you also use Option 1 or Option 3.

Option 3: Ask us to delete it

Email support@rexipe.io from your account address. We will delete the account, any workspace where you are the only administrator, and the connection tokens and performance readings that go with them, within 30 days. We confirm by email when it is done.